Aurora, Ontario, November 17, 2008 -- State Farm has been ranked highest in the 2008 Canadian Home and Auto Insurance Satisfaction Study by J.D. Power and Associates.
The inaugural study measured the auto policyholder experiences with their insurers. It measured customer satisfaction across five factors: customer service; price/premium; policy offerings; billing/payment; and claims. State Farm ranked among the best in four of the five factors.
“It’s great to receive this recognition from J.D. Power and Associates on what we’ve heard from our customers, as we have been serving them for the past 70 years in Canada,” said Senior Vice President Bob Cooke. “This study confirms our focus of being the customer’s first and best choice, providing great service, value and being there for them when they need us. We’re very proud of our employees and agents for their hard work and thankful to our policyholders for acknowledging our service to them.”
State Farm, one of Canada’s largest auto insurers – operating in Alberta, Ontario and New Brunswick, had a score of 757. The industry average score was 701.
State Farm will be thanking its customers, employees and agents through national advertisements appearing in the Globe & Mail newspaper on Tuesday, November 18, 2008 and the November 17, 2008 edition of MACLEAN’S magazine.
The J.D. Power and Associates 2008 Canadian Home and Auto Insurance Customer Satisfaction Study is based on 8,965 responses from auto insurance policyholders though a nationally representative online survey in August 2008.
About State Farm
State Farm® has been serving Canadians since 1938. It is the fourth largest auto insurer, and eighth largest property and casualty insurer in Canada. State Farm’s more than 500 Canadian agents and more than 1,400 employees currently provide insurance and financial services in Ontario, Alberta and New Brunswick. State Farm's Corporate Headquarters is in Bloomington, Illinois, USA. For more information, please visit StateFarm.ca®.
About J.D. Power and Associates
Headquartered in Westlake Village, Calif., J.D. Power and Associates is a global marketing information services company operating in key business sectors including market research, forecasting, performance improvement, training and customer satisfaction. The firm’s quality and satisfaction measurements are based on responses from millions of consumers annually. For information on cell phone ratings, car reviews and ratings, car insurance, health insurance and more, please visit JDPower.com. J.D. Power and Associates is a business unit of the McGraw-Hill Companies.
