We value you as a customer and we know how much privacy means to you. As such, we would like to inform you of our policies for collecting, using, securing, and sharing customer information.

Our Privacy Principles:

• We do not sell customer information.
• We do not allow those who are doing business on our behalf to use our customer information for their own marketing purposes.
• We contractually require any person or organization providing products or services on our behalf to protect State Farm customer information.
• We do not share customer medical information with anyone within the State Farm family of companies, unless you expressly authorize it, or unless it is permitted or required by law, or unless your insurance policy contract with us permits us to do so.
• We afford our prospective and former customers the same protections as existing customers with respect to the use of personal information.

Information we may collect

We collect, use, and share information we need to conduct our business, to advise you of our products and services, and to provide you with customer service. We may collect and maintain several types of customer information needed for these purposes, such as those below.

We collect information

• From you, on applications for our insurance, banking and investment products, or on other forms, through telephone or in-person interviews, your State Farm agent, and our Customer Response Center, such as your address and telephone number.
• From your transactions with us, such as your payment history, underwriting, and claim records.
• From non-State Farm companies, organizations, or consumer reporting agencies, such as your driving record, claim history, or credit history.

For those visiting statefarm.ca®

We want to make you aware of how we use "cookies" to enhance your experience when visiting statefarm.ca. "Cookies" are files we place in your computer's browser to store your State Farm Web site preferences. We use "cookies" and other technologies to help us track visits to our Web site and to find out how visitors use our site. This information may be used to manage and customize our Web site's content, layout, and services in order to improve our site and enhance our service to you.

Aside from providing you with a customized Web site, using "cookies" allows State Farm to manage our online advertising. We use third party online advertising companies to provide ads on Web sites where we advertise. Some of these sites may use"cookies" and other technologies when you click or move your cursor over our ads. This technology will transmit non-personally identifiable information about you to us or our service providers. We use this information to analyze our marketing efforts and track browser visits to our Web site. It is also used to measure and manage our advertising at other sites. For more information about marketing "cookies" and other technologies, and to opt-out, go to: http://www.doubleclick.com/privacy/.

Each of the Web sites we use to advertise and from which we collect data should post a privacy statement that fully describes the advertising and data collection activities of that site. However, we cannot be assured all Web sites provide such guidance. We recommend you check the privacy policy of any Web site before you provide any personally identifiable information.

How we use information about you

We use customer information to underwrite your policies, process your claims, ensure proper billing, service your accounts, and offer you other insurance or financial services products that may suit your needs. These services may be performed by State Farm or its service providers.

Information disclosure

We share information about our transactions (such as payment of premium) and experiences (such as an auto accident) with you within our State Farm family of companies and with State Farm agents to better serve you and to help meet your current product and service needs. We may share information about you with persons or organizations inside or outside our family of companies as permitted or required by law, including sharing with companies that perform marketing or other services for us or with whom we have joint marketing agreements. These agreements allow us to provide a broader selection of insurance and financial products to you.

We may also share customer information with consumer reporting agencies and with other entities as needed to handle your claim and to protect against fraud and unauthorized transactions. For example, we might share name, address, and coverage information with an auto body shop to speed up repairs on auto damage claims.

We also share customer information with our operations based in the United States, and with those performing services on our behalf located in the United States or in other countries. In the event that customer information is stored or processed in the United States, United States regulatory agencies, courts, or law enforcement authorities may be able to obtain customer information based on the laws or regulations in the United States.

If you would like to receive written information about our policies and practices with respect to service providers outside of Canada or if you have any questions about the collection, use, disclosure or storage of customer information by our foreign service providers,
please call or write to:

State Farm Insurance Companies
Attention: Chief Privacy Officer
333 First Commerce Drive
Aurora, ON L4G 8A4
1-877-370-3276