Home and Property Damage
Some insurance coverages vary to comply with provincial laws. Insurance policies also vary. What follows is only a general description of coverages and is not a statement of contract.
Report Damage to Your Home and Personal Property
- Inspect your car, watercraft, and home (inside and outside) for damage. Look in every room in your house, as well as the outside. List the damage that you find. Prepare to report your damage.
- When you report your claim to us, we will need to know if your house is damaged so severely that you can't live in it. We will also need to know if a damaged car is safe to drive.
- Help us handle your claim as quickly as possible by making a complete room-by-room inventory of your damage and your damaged property.
Your claim representative will provide forms that describe the information we need to determine your loss. Please ask your claim representative if you're uncertain about any information.
Include complete descriptions. These descriptions should include the following if possible:
- Brand names of items
- Model numbers of items
- Age of items
- Purchase price of items
- Place of purchase of items
- Other information may be necessary on certain kinds of property
For your future protection, it would be a good idea for you to make a detailed inventory of all your personal belongings. Taking pictures of your property may be helpful.
What to Expect
- After you've reported your claim, a claim representative will contact you.
- Generally, we attempt to inspect all losses in a timely fashion. However, there may be situations where your claim representative has to visit the most severely damaged homes first.
- The initial visit may be for inspection purposes only.
- If your house is only slightly damaged, you may wait longer than customers with severe damage.
- Save receipts for your additional living expenses for your claim representative.
- Your claim representative will estimate damage to your house. Sometimes it's necessary to have a contractor or engineer also inspect the damage. Feel free to obtain your own contractor's estimate.
- It's wise to avoid using contractors you know nothing about. Select contractors experienced in repair work, not just new construction.
- After the damage to your home has been established, our initial payment will be for the actual cash value of your damaged building.
- Once repairs are completed, you may be entitled to additional payments if your policy has replacement cost provisions (loss settlement procedures may be different in your province).
- Some repair costs may not be covered unless you have purchased a specific endorsement. The cost of building code upgrades is one example.
- Actual cash value of your personal property will be paid as soon as it is established. Some policies allow for additional payments when items are replaced (your policy and provincial laws govern timing and amounts).
If You Have a Home Mortgage
- When we pay you for damage to your home, we are required to protect the interest of the company that holds your mortgage up to the amount of the mortgage balance.
- This means that if there's a mortgage on your house, any claim payment will be to both you and your mortgage company.
- If your home is damaged, contact your mortgage company about the damage as soon as possible after you've reported your claim to us.
- Be sure to ask about the mortgage company's procedure for endorsing your claim payment (procedures vary).
If you carry comprehensive coverage on your car policy, subject to any deductible you may have selected, damage resulting from wind, hail, or earthquake as well as other damage that is not a Loss Caused By Collision as defined in your auto policy will generally be covered.
We've always based our business on one principle: integrity. We'll make sure you get your life back on track in case the unexpected happens.
This is only a general description of coverages and is not a statement of contract. Details of coverage or limits vary in some provinces. All coverages are subject to the terms, provisions, exclusions, and conditions in the policy itself and in any endorsements.