Customer Care

Point of Sale Disclosure

Thank you for your interest in State Farm® Insurance underwritten by Certas Home and Auto Insurance Company or Desjardins Financial Security Life Assurance Company.

The only products we offer for your insurance and financial needs are the products provided by, or arranged through us and distributed by our exclusive State Farm agency force. Our goal is to provide you with the combination of coverage, service and price that best meets your needs. We provide personalized, quality service that includes ongoing policy maintenance and claims support.

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Agents' Commission Compensation

Our agents' commission compensation is a part of your insurance premium. Agents receive commission for acquiring new policyholders and for servicing existing customers.

Our agents may also receive variable compensation, bonuses and nonmonetary rewards such as travel incentives based on the quality, profitability and growth targets established by us. Variable compensation, bonuses and non-monetary compensation are not guaranteed and can vary from year to year. Although some elements of compensation can vary among the products available to you, it is the agents responsibility to provide you with options to help you determine the products that best meet your current needs.

If you should have any questions about potential conflicts of interest or any of the matters discussed here, please don't hesitate to contact your local State Farm agent. Your local agent will answer your question to the best of their ability or direct you to the appropriate person within our organization to do so.

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