Privacy & Security

Email Fraud/Phishing

A growing form of Internet fraud is a practice known as phishing. Phishing refers to when a perpetrator tries to obtain confidential information by sending a fraudulent email appearing to be from a legitimate institution. The information allows the perpetrator to gain access to the victim's accounts and steal the victim's identity.

We place a high priority on helping our customers protect their private information. Once notified of a phishing attempt or e-fraud, we work with the appropriate authorities to shut down fraudulent web sites.

Protecting Yourself

If you receive an unsolicited email requesting personal information and it appears to be from State Farm, statefarm.com®, statefarm.ca® or has the State Farm logo, do not respond.

Keep this in mind:

  • We will not send unsolicited email containing attachments or requiring customers to send personal information to us via email or pop-up windows.
  • We will send customers an email notification when a message is waiting online in their secure inbox.

We encourage you to practice good security habits:

  • Change passwords regularly. Pick a strong password and never share it with anyone else.
  • Sign out of the web-site once you have completed a secure online session.
  • When your computer is not in use, shut it down or disconnect from the Internet. Log out when you use a computer you share with other people.
  • Only provide your ID and password when your browser indicates an encrypted connection. An encrypted connection is normally indicated by an https:// in your browser address bar. This will appear in front of the website address you are currently viewing.
  • Run anti-virus software on your computer
  • Update your browsers
  • Think before you click

Reporting Fraudulent Activity

If you believe you have been a victim of phishing or an e-fraud:

  • Delete the phishing email.
  • Change your password, immediately.
  • Contact credit agencies such as Equifax (800-465-7166 or 514-493-2314) and TransUnion (877-713-3393 or 514-335-0374), so they can add a note to your file alerting credit grantors that you may have been the victim of fraudulent activity.
  • Monitor the activity in your account for a period of time.
  • Notify appropriate law enforcement agencies.
  • Report all suspicious contacts to the Canadian Anti-Fraud Centre online, or by calling (888-495-8501).