Privacy & Security

Email Fraud/Phishing

A growing form of Internet fraud is a practice known as phishing. Phishing refers to when a perpetrator tries to obtain confidential information by sending a fraudulent email appearing to be from a legitimate institution. The information allows the perpetrator to gain access to the victim's accounts and steal the victim's identity.

We place a high priority on helping our customers protect their private information. Once notified of a phishing attempt or e-fraud, we work with the appropriate authorities to shut down fraudulent web sites.

Protecting Yourself

If you receive an unsolicited email requesting personal information and it appears to be from State Farm®,®,® or has the State Farm logo, do not respond.

Keep this in mind:

  • We will not send unsolicited email containing attachments or requiring customers to send personal information to us via email or pop-up windows.
  • We will send customers an email notification when a message is waiting online in their secure inbox.

We encourage you to practice good security habits:

  • Change passwords regularly. Pick a strong password and never share it with anyone else.
  • Sign out of the web-site once you have completed a secure online session.
  • When your computer is not in use, shut it down or disconnect from the Internet. Log out when you use a computer you share with other people.
  • Only provide your ID and password when your browser indicates an encrypted connection. An encrypted connection is normally indicated by an https:// in your browser address bar. This will appear in front of the website address you are currently viewing.
  • Run anti-virus software on your computer
  • Update your browsers
  • Think before you click

Reporting Fraudulent Activity

If you believe you have been a victim of phishing or an e-fraud:

  • Delete the phishing email.
  • Change your password, immediately.
  • Contact credit agencies such as Equifax (800-465-7166 or 514-493-2314) and TransUnion (877-713-3393 or 514-335-0374), so they can add a note to your file alerting credit grantors that you may have been the victim of fraudulent activity.
  • Monitor the activity in your account for a period of time.
  • Notify appropriate law enforcement agencies.
  • Report all suspicious contacts to the Canadian Anti-Fraud Centre online, or by calling (888-495-8501).