Here You'll Learn the Ins and Outs of Auto Insurance Claims
Accidents do happen, and we want to be sure you and anyone else involved are safe from harm. Here's what to do immediately after an auto accident.
Start a Claim
How to Report an Auto Insurance Claim
To start the auto claims process, contact 800-STATE-FARM (800-782-8332), report a claim online, use our Pocket Agent® App or, contact your State Farm® agent. Once you've reported your claim, an associate will contact you as soon as possible.
Accident Outside of Canada?
If you are a Canadian policyholder who would like to file a claim from outside of Canada, please contact your State Farm agent or call us direct at 888-999-0750 for an auto claim.
Important Things to Remember
- Take reasonable steps to protect your vehicle from further damage.
- Make sure to tell us where your vehicle is located.
- Review your policy for specific coverage information.
- If you require Emergency Road Service call 877–627–5757.
- Check out our Auto Damage Service Programs for more information and find a participating repair facility.
If Someone Files a Claim Against You
- Contact your agent or claim representative; State Farm will conduct an investigation to assess those allegations.
- Subject to the terms and conditions of your policy, State Farm will pay those claims that you are legally liable to honour.
If Anyone Is Injured
- If you or your passengers have applicable medical payments or personal injury coverage, injury-related bills will be paid according to the terms and conditions of your policy.
- Auto Liability Coverage may protect you if you damage someone else's property or cause injury to others.
Settling a Claim
- We'll pay to repair, replace, or furnish the agreed upon actual cash value of your property, subject to the terms and conditions of your policy.
- If applicable, check with your lien holder (if you've financed or owe money on a car) about how they handle claim payment; we may be required to protect them as well.
- Contact your State Farm agent or claim representative with questions.
- This is only a general description of coverages and is not a statement of contract. Details of coverage or limits vary in some provinces. All coverages are subject to the terms, provisions, exclusions and conditions in the policy itself and in any endorsements.